Cervical screening: call and recall administration best practice
This document helps staff to run an efficient call and recall service for the NHS Cervical Screening Programme.
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鈥楥all and recall鈥� is the process of inviting eligible people for cervical screening on a regular basis.
Administration and support staff should use this guidance to ensure the smooth and effective running of a local cervical screening call and recall service.
This publication was previously published by Public Health England, which closed on 30 September 2021.
Updates to this page
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In the details, changed 'originally published by Public Health England' to 'previously published by Public Health England'.
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Added clarification that publication was originally published by Public Health England.
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Changed the number of days between reminder letters being sent and the setting of non-responder status from 94 to 98 days in the call and recall timetable.
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Content moved from pdf to html to improve accessibility.
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Updated guidance on cervical screening.
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Guidance updated April 2017.
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First published.