tag:www.gov.uk,2005:/government/organisations/the-parliamentary-and-health-service-ombudsman The Parliamentary and Health Service Ombudsman - Activity on 188ĚĺÓý HM Government 2024-07-24T14:07:01Z /government/publications/main-estimate-memorandum-for-2024-to-2025#2024-07-24T14:07:01Z 2024-07-24T14:07:01Z Corporate report: Main Estimate Memorandum for 2024 to 2025 This is our Main Estimate Memorandum for 2024 to 2025. This is confirmation of our estimated costs for this financial year, agreed with Treasury. /government/publications/annual-report-and-accounts-2023-to-2024#2024-07-17T23:00:00Z 2024-07-17T23:00:00Z Corporate report: Annual report and accounts 2023 to 2024 Details of the Parliamentary and Health Service Ombudsman's performance over the past 12 months. /government/publications/womens-state-pension-age-our-findings-on-injustice#2024-03-21T00:00:00Z 2024-03-21T00:00:00Z Independent report: Women’s State Pension age: our findings on injustice Our investigation found that thousands of women may have been affected by DWP’s failure to adequately inform them that the State Pension age had changed. /government/publications/parliamentary-and-health-service-ombudsmans-annual-report-and-accounts-2021-to-2022#2022-07-14T23:00:00Z 2022-07-14T23:00:00Z Corporate report: Parliamentary and Health Service Ombudsman's Annual Report and Accounts 2021 to 2022 Details of the Parliamentary and Health Service Ombudsman's performance over the past 12 months. /government/publications/an-investigation-into-dwps-handling-of-migration-to-employment-and-support-allowance#2022-01-13T00:00:00Z 2022-01-13T00:00:00Z Independent report: An investigation into DWP’s handling of migration to Employment and Support Allowance Our investigation report into Ms U's complaint about the way the Department for Work and Pensions (DWP) handled her Employment and Support Allowance benefits payments. /government/publications/womens-state-pension-age-our-findings-on-the-department-for-work-and-pensions-communication-of-changes#2021-07-19T23:00:00Z 2021-07-19T23:00:00Z Independent report: Women’s State Pension age: our findings on the Department for Work and Pensionsâ€� communication of changes The Ombudsman's report highlights failings in the way the Department for Work and Pensions (DWP) communicated changes to women’s State Pension age. /government/publications/parliamentary-and-health-service-ombudsmans-annual-report-and-accounts-2020-to-2021#2021-07-18T23:00:00Z 2021-07-18T23:00:00Z Corporate report: Parliamentary and Health Service Ombudsman's Annual Report and Accounts 2020 to 2021 Details of the Parliamentary and Health Service Ombudsman's performance over the past 12 months. /government/publications/unlocking-solutions-in-imaging-working-together-to-learn-from-failings-in-the-nhs#2021-07-07T23:00:00Z 2021-07-07T23:00:00Z Independent report: Unlocking Solutions in Imaging: working together to learn from failings in the NHS This report highlights repeated failings in the way X-rays and scans are reported on and followed up across NHS services. /government/publications/an-investigation-into-hs2-ltds-failure-to-communicate-with-a-family-about-acquiring-their-home#2021-05-26T23:00:00Z 2021-05-26T23:00:00Z Independent report: An investigation into HS2 Ltd’s failure to communicate with a family about acquiring their home The Ombudsman's investigation found HS2 Ltd failed to properly communicate with a complainant over the sale of their family home to make way for the trainline. /government/publications/continuing-healthcare-getting-it-right-first-time#2020-11-04T09:00:00Z 2020-11-04T09:00:00Z Independent report: Continuing Healthcare: Getting it right first time This report identifies failings in NHS Continuing Healthcare and makes recommendations for improvements. /government/publications/the-ombudsmans-annual-report-and-accounts-2019-to-2020#2020-07-20T07:00:00Z 2020-07-20T07:00:00Z Corporate report: The Ombudsman's Annual Report and Accounts 2019 to 2020 Details of our performance over the past 12 months. /government/publications/making-complaints-count-supporting-complaints-handling-in-the-nhs-and-uk-government-departments#2020-07-15T07:00:00Z 2020-07-15T07:00:00Z Independent report: Making Complaints Count: Supporting complaints handling in the NHS and UK Government Departments This report explores the state of local complaints handling across the NHS and UK Government departments and highlights three areas that need to change. /government/publications/the-ombudsmans-annual-report-and-accounts-2018-2019#2019-07-21T23:00:00Z 2019-07-21T23:00:00Z Corporate report: The Ombudsman's Annual Report and Accounts 2018-2019 Our 2018-2019 annual report and accounts gives details of our performance over the past 12 months. /government/publications/missed-opportunities-what-lessons-can-be-learned-from-failings-at-the-north-essex-partnership-university-nhs-foundation-trust#2019-06-11T23:01:00Z 2019-06-11T23:01:00Z Independent report: Missed opportunities: What lessons can be learned from failings at the North Essex Partnership University NHS Foundation Trust A report on the Ombudsman’s investigations into the deaths of two vulnerable young men. We found significant failings in their mental health care and treatment. /government/publications/blowing-the-whistle-an-investigation-into-the-care-quality-commissions-regulation-of-the-fit-and-proper-persons-requirement#2018-12-19T00:01:00Z 2018-12-19T00:01:00Z Independent report: Blowing the whistle: an investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement This report is about our investigation into the Care Quality Commission’s regulation of the Fit and Proper Persons Requirement. /government/publications/the-ombudsmans-annual-report-and-accounts-2017-2018#2018-07-18T10:00:00Z 2018-07-18T10:00:00Z Corporate report: The Ombudsman's Annual Report and Accounts 2017-2018 The Annual Report and Accounts 2017-2018 gives details of the Parliamentary and Health Service Ombudsman's performance over the past 12 months. /government/publications/maintaining-momentum-driving-improvements-in-mental-health-care#2018-03-21T00:01:00Z 2018-03-21T00:01:00Z Research: Maintaining momentum: driving improvements in mental health care 'Maintaining momentum' highlights failings in NHS mental health services in England, and the devastating toll this takes on patients and their families. /government/publications/ignoring-the-alarms-how-nhs-eating-disorder-services-are-failing-patients#2017-12-08T00:01:00Z 2017-12-08T00:01:00Z Independent report: Ignoring the alarms: How NHS eating disorder services are failing patients A report of our investigation into the care and treatment of Averil Hart. We found that Averil's tragic death from anorexia would have been avoided if the NHS had provided appropriate care. /government/publications/the-ombudsmans-annual-report-and-accounts-2016-17#2017-07-18T15:52:08Z 2017-07-18T15:52:08Z Corporate report: The Ombudsman’s Annual Report and Accounts 2016-17 Our 2016-17 annual report details our performance, including financial reports and statistical information about the complaints we receive. /government/publications/the-ombudsmans-annual-report-and-accounts-2015-16#2016-11-04T11:22:43Z 2016-11-04T11:22:43Z Corporate report: The Ombudsman’s Annual Report and Accounts 2015-16 In 2015-16 we continued to transform our service to ensure we continue to meet demand today and in the future.