188体育

This charter sets out what you can expect from us when we ask for, or hold, your personal information. It also covers what we ask from you to help us keep your information up to date.

You can find detailed information about how and why we process your information in our聽.

Types of information we hold

Most of the information we hold is collected during the initial application for student finance. Some examples are:

• personal details (such as name and date of birth) belonging to the student/applicant
• contact details (such as email address and telephone number)
• financial information, such as National Insurance number and bank account details
• address history
• nationality and residency information
• personal and financial information belonging to the students鈥� parents or partner

Whose information we hold

We use information from a variety of sources to carry out our work. Some examples are:

• Students applying for student finance
• Parents or partners of students who support applications with their household income information
• Contact details of 鈥榓lternative contacts鈥�, given to us by students when they鈥檙e applying
• Further and Higher Education Providers such as universities and colleges
• Current and former employees

What we use your information for

We require information to help us:

• determine whether applicants are eligible for student finance
• process applications for student finance
• calculate how much student finance applicants are eligible for
• make payments to customers
• maintain accurate and up-to-date records
• answer queries that customers, their parents or partner might have in relation to their student finance application
• process complaints and appeals submitted by customers
• collect student loan repayments

In return we ask you to:

• give us correct information
• tell us if anything changes

This helps us make sure the information we hold is accurate and up to date.

Keeping your information safe

We take the issue of data protection and the security of our customers鈥� personal information very seriously. We have processes and safeguards in place to ensure that personal data is handled securely and in accordance with all legislative and regulatory requirements. Our staff follow security protocols and are trained regularly on how to keep information safe.

We鈥檒l only process your information for specific purposes and when we鈥檙e not currently processing your information, we鈥檒l continue to store it in a secure manner.

Why we continue to hold information after customers have finished or left their course

When customers take out a student loan, it鈥檚 likely that they鈥檒l be making repayments towards it for several years after they鈥檝e finished or left their course. This means we鈥檒l hold on to the majority of their information until they鈥檝e repaid their loan in full, or it鈥檚 been cancelled.

Our Records Management Policy involves key stages where information we hold on a customer鈥檚 record can be reduced through data minimisation/erasure activity. For example, six years after a customer has finished or left their course, or six years after a customer has fully paid off their loan. After a customer has received some non-repayable funding or has fully paid off their loan we鈥檒l continue to hold a reduced amount of information on the customer, in the form of a 鈥楲ifetime鈥� record, ensuring that we鈥檙e only holding the necessary amount of data to fulfil our regulatory obligations under our Public Task and no more. A customer鈥檚 Lifetime record is held until 70 years after their date of birth, when their record will be fully erased from our systems.

For more information on聽 how long we keep your information, see SLCs Records Management Policy by visiting .

How to find out what information we hold for you

You have a right to request access to personal data that we hold on you by making a聽Data Subject Access Request (鈥淒SAR鈥�).

You have a range of specific rights that you can exercise under UK data protection legislation, find out more in our聽 factsheet.

How to contact us

If you have any enquiries about how we handle your personal data, you can contact SLC by:

• writing to:

• 别尘补颈濒颈苍驳:听[email protected].

For independent advice about data protection, privacy and data sharing issues, you can contact the Information Commissioner鈥檚 Office (ICO) by:

• writing to:

• emailing: [email protected]
• calling: 0303 123 1113