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Check we can respond to your complaint

Check that we can respond to your complaint before you contact us.

We can look into:

• unsatisfactory, incompetent, arbitrary or unfair treatment

• not meeting a deadline for a decision

• not following the published rules or requirements, under the聽听辞谤听

We cannot look into complaints:

• from Skills England staff
• about contractual disputes
• that are being or have been considered by a court or similar body
• that have not exhausted other appeals procedures
• made more than 3 months after a decision or action
• considered to be vexatious or malicious

Making a complaint

To make a complaint, email [email protected].

Use 鈥楥omplaint鈥� in your email subject.

Include as much information as you can. You must include:

• the date the issue occurred
• any teams or processes involved

We will confirm we have received your complaint within 5 working days. We will deal with complaints as quickly as possible.

If your complaint needs investigation, we will send you a summary within 10 working days. You will then have 5 working days to accept or reject this summary.

Once you agree to the summary, we will complete our investigation within 25 working days.

Making a disclosure in the public interest

To report malpractice within an apprenticeship, email [email protected].

Write 鈥楳aking a disclosure鈥� in your email subject.

There is separate guidance on whistleblowing for employees.