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The Office of the Schools Adjudicator (OSA) is committed to providing a high-quality service and achieving the highest standards of conduct in fulfilling its legal function. One of the ways in which we can continue to improve our service is by listening and responding to the views of individuals or bodies involved in cases referred to the OSA.

Complaining about a schools adjudicator鈥檚 decision

We cannot consider complaints about a decision made by an adjudicator; these can only be challenged through the courts. We can only consider complaints about how we handled your case.

How to complain

Please send your complaint to the Head of Secretariat: [email protected].

When you send your complaint, make sure you include:

• what the problem is
• what you want to happen
• any relevant communication with us on the subject, including the case reference number

What happens next

We usually acknowledge your complaint within 1 working day. You鈥檒l receive a written reply within 15 working days. If we can鈥檛 respond within this time, we鈥檒l let you know why and when you can expect the full reply and from whom.

We will always acknowledge where things could have been done better and tell you what will be done to avoid the same thing happening again. Equally, if we don鈥檛 agree with your complaint, we will let you know why.

We will publish the number of complaints made to the OSA in our annual report.

If you鈥檙e not satisfied

The full reply to your complaint will include details of a senior official at the Department for Education to contact next if you think it has not been dealt with properly. That is the final stage of review for any complaint within the department but, if you are still unhappy, you can refer your complaint to the through your MP.