188体育

We are aware of false emails claiming to be from the Valuation Office Agency (VOA) that make incorrect statements about reductions in a property鈥檚 鈥榬ateable value鈥�.听

You should be wary of anyone forwarding emails they claim are from the VOA.听

If you have any concerns about the authenticity of an email, contact us at [email protected].听听

You should be cautious of any agent who:听

• tries to pressure you to make a decision or sign a contract听
• says they are acting on behalf of the VOA听
• demands large sums of money up front听
• makes claims about 鈥榰nclaimed credits鈥� or similar听

Remember 鈥� you don鈥檛 have to use an agent to manage your business rates.听

You can challenge your rateable value through our online service. This service is free to use.听

If you want an agent to manage your business rates, use our鈥�. Don鈥檛 let an agent choose you.听

We also have guidance on staying safe from scammers.听

翱耻谤鈥�VOA agent standards鈥痵et out clear expectations for agents regarding:听

• their behaviour听
• their professional practice听
• the service they provide to their customers听

The vast majority of agents are reputable and provide a good service. But a small minority act in bad faith.听

We collect evidence of poor agent behaviour and practices in the course of our work. This evidence allows us to proactively address issues or concerns.听

If you are concerned about potential misrepresentation by agents, send any evidence to鈥�[email protected].