Replying to requests for information
Customers will have more time to reply to requests for information (requisitions) from Monday 11聽January.
We will be extending聽the聽period聽of time聽customers聽have聽to respond to requests for information (requisitions)聽for most applications.聽This will come into effect on聽Monday (11聽January)聽where聽customers will聽have聽40 days to聽reply聽to a requisition letter (C90), after which they聽will receive a reminder of cancellation聽(C90a)聽allowing聽a further聽20 days聽in which to reply.
We know many requisitions are a result of waiting for third parties to provide information or consent.鈥疶hese鈥痠ssues鈥痗an be resolved聽and transactions completed if given the appropriate time.
Giving customers more time to reply to resolve requisition points聽will reserve the priority of the original application for longer聽and聽reduce the administrative burden聽on all of us聽from聽requests聽being made聽for more time and聽the聽cancellations of applications.
Customers are asked not to wait for the reminder to reply to an outstanding requisition. They can use View My Applications to find any outstanding requisitions, or聽check the progress of an application.
In the spring our Digital Registration Service (DRS) will reduce the number of requisitions sent due to simple errors such as name discrepancy or fee errors. This tool can be used to reduce the overall number of requisitions customers receive.
How to request more time
Requests can be made using reply to requisition, Application Enquiry, our or by phone.