DVSA steps up safeguards to protect learner drivers
The Driver and Vehicle Standards Agency (DVSA) has confirmed driving instructors who have relationships with learner drivers could be removed from the register.

Jacqui Turland, the DVSA Approved Driving Instructor (ADI) Registrar, has confirmed that she will treat driving instructors having sexual relationships with 16 and 17-year-old pupils as exploitation, even if it鈥檚 consensual.
If an instructor is considered a high risk to learners, they face being removed from the ADI register.
There are currently around 39,000 driving instructors in Great Britain and the majority of those offer a high standard of tuition and pride themselves on delivering excellent customer service.
It鈥檚 important that learner drivers get a high-quality service from their instructor. Learners and their parents need to be confident that their instructor will:
- act in a professional manner at all times
- provide them with the skills they need to drive safely on modern roads
To ensure the safety of learner drivers, all driving instructors are subject to enhanced criminal record checks which must be renewed every 4 years.
Serious allegations of improper behaviour
However, from April 2016 to March 2017 there were 109 investigations into instructor misconduct, which includes inappropriate sexual behaviour and other offences.
DVSA will investigate serious allegations of improper behaviour and refer its findings to the police. These allegations include instructors:
- using sexualised language
- using unnecessary physical contact
- making inappropriate contact with their pupils
- sending indecent messages or images to their pupils
Andy Rice, DVSA Head of Counter-Fraud and Investigations, said:
DVSA鈥檚 priority is to help you through a lifetime of safe driving.
We take the safety of learner drivers extremely seriously and will thoroughly investigate any complaints about the conduct of instructors and will involve the police where necessary.
Any driving instructors threatening the safety of learner drivers and failing to meet the 鈥榝it and proper鈥� criteria will be removed from the ADI register.
Unacceptable behaviour and contractual issues
DVSA is also reminding learner drivers that:
- it鈥檚 illegal for driving instructors to use a hand-held phone while the learner is driving
- it鈥檚 unacceptable for instructors to be impatient, shout or swear at them during their lessons
You should also report any contractual issues you have with your instructor to DVSA, such as:
- lessons that are shorter than agreed
- the instructor arriving late
- the instructor cancelling lessons
- the instructor failing to provide lessons you鈥檝e paid for in advance
DVSA will ask the instructor about the matter on your behalf. However, DVSA can鈥檛 help you get any money back.
Find out how to complain about a driving instructor鈥檚 service or behaviour.
Choosing a driving instructor
The best place to find a fully-qualified driving instructor that meets your needs is on 188体育
When you use this service, you can check if instructors agree to follow the voluntary driving instructor code of practice. This sets out how they should behave in their personal conduct and business dealings.
All the driving instructors listed have passed enhanced criminal record checks and had their ability to teach assessed to a set standard.
Driving instructors choose whether or not to be listed on this service, so not all qualified instructors will be shown.