Changes to Contact Centre hours
Users of the Catch Recording and Fish Export Service helplines need to be aware that the contact centre鈥檚 hours of operation are changing from April 1 2025.
However, MMO鈥檚 existing out of hours 24-hour support to users for the Fish Export Service and Catch Recording, will still continue so support for industry will remain.
What is happening聽
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The opening hours for the Fish Exports and Under 10m Catch Recording Helplines are being reduced by three hours from 01/04/2025.聽
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The new operating times will be 8am to 6pm (previously 7am to 8pm).聽
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Outside of these hours there will remain 24/7 cover with calls still being automatically routed:聽
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Fish Exports helpline (0330 159 1989) - callers will come through to the United Kingdom Fisheries Monitoring Centre for enquiries relating to significant IT issues / outages聽聽
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Under 10m Catch Recording helpline (0300 0203 788) 鈥� calls will continue to access the automated service to enable fishers to log catch records
Who will this impact?聽
Users of the Fish Exports helpline and under-10m Catch Recording helpline.聽
Why is it happening?聽
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The challenging economic climate means that all Government departments must seek efficiency savings and operate within budgetary constraints聽聽
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By making these changes we are ensuring that the Fish Exports and Under 10m Catch Recording helplines remain affordable and support for users is maintained.聽
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Call volumes have changed with less demand from industry. The changes have also been made reflecting where call volume is lowest.
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As a result, the service will be more cost-effective and provide more value for money.
When is it happening?聽
- The new hours of operation will come into effect on April 1 2025 .