Direction on the Regulatory Standards (Provision of Information) 2024
Updated 19 January 2024
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The Secretary of State, in exercise of the powers conferred by section 197(2A)(b) and (c) of the Housing and Regeneration Act 2008, and as required by section 25 of the Social Housing (Regulation) Act 2023, gives the following Direction.
In accordance with section 197(3) of the Housing and Regeneration Act 2008, in deciding whether to give this Direction the Secretary of State has, in particular, had regard to the Regulator of Social Housing鈥檚 fundamental objectives.
Before giving this Direction the Secretary of State consulted the bodies required by section 197(4) and (5) of the Housing and Regeneration Act 2008.
Citation, application and interpretation
1. (1) These Directions may be cited as the Direction on the Regulatory Standards (Provision of Information) 2024.
聽聽聽(2) This Direction comes into force on the day after the day on which it is given.
聽聽聽(3) This Direction applies to the Regulator of Social Housing.
聽聽聽(4) In this Direction 鈥渢enant鈥� means, in relation to a registered provider, a tenant or other occupier of social housing provided by the registered provider.
聽聽聽(5) Where an expression is used but not defined in this Direction, that expression has the same meaning as in Part 2 of the Housing and Regeneration Act 2008.
Direction relating to the provision of information about tenants鈥� rights and complaints
2. (1) The Regulator of Social Housing must set a standard that requires registered providers to provide accessible information to their tenants about鈥�
聽聽聽聽聽(a) tenants鈥� rights in connection with the homes, facilities and landlord services they provide to tenants;
聽聽聽聽聽(b) how their tenants can make a complaint about them; and
聽聽聽聽聽(c) relevant regulatory requirements in connection with the homes, facilities and landlord services they provide to tenants.
聽聽(2) The standard referred to in sub-paragraph (1) must require registered providers to comply with the rules set out in paragraph 3.
3. (1) Registered providers must provide accessible information to their tenants about鈥� 聽聽聽聽聽(a) tenants鈥� rights in respect of registered providers鈥� legal obligations in connection with the homes, facilities and landlord services they provide to tenants;
聽聽聽聽聽(b) relevant regulatory requirements that registered providers must meet in connection with the homes, facilities and landlord services they provide to tenants;
聽聽聽聽聽(c) how tenants can make a complaint about their registered provider; and
聽聽聽聽聽(d) the registered provider鈥檚 complaints policy and complaints handling process.
聽聽聽(2) The information provided in accordance with sub-paragraph (1)(a) and (b) must include information about鈥�
聽聽聽聽聽(a) the requirement to provide a home that meets the government鈥檚 Decent Homes Standard (as it has effect from time to time);
聽聽聽聽聽(b) the registered provider鈥檚 obligation to comply with health and safety legislation;
聽聽聽聽聽(c) the rights conferred on tenants by their tenancy agreements including rights implied by statute and/or common law, in particular鈥�
聽聽聽聽聽聽聽(i) the right to a home that is fit for human habitation; and
聽聽聽聽聽聽聽(ii) the right to receive notice of a proposed visit to carry out repairs or maintenance or to view the condition and state of repair of the premises; and
聽聽聽聽聽(d) the rights of disabled tenants to reasonable adjustments.
Need for the regulator to consult
4. The requirement to consult under section 196 of the Housing and Regeneration Act 2008 is disapplied in relation to the matters mentioned by this Direction.
Signed by authority of the Secretary of State for Levelling Up, Housing and Communities
Name: Baroness Scott of Bybrook
Date: 19 January 2024