HS2 Independent Construction Commissioner
Seeking fair and independent resolution of complaints related to the construction of HS2.
New independent HS2 Commissioner
The HS2 Construction Commissioner and HS2 Residents鈥� Commissioner positions are being combined. The new post holder will be announced in due course.
In the interim, send any emails for the attention of the new HS2 Commissioner to the HS2 Ltd Helpdesk: [email protected].
The High Speed Two (HS2) Independent Construction Commissioner鈥檚 role is to provide independent decisions and mediate, between the project and individuals or bodies, in unresolved disputes about HS2 Phase One construction work.
How to make a complaint relating to HS2 construction work
If you are concerned about HS2 construction work or its impacts and would like to make a complaint, the first step is to contact the HS2 helpdesk.
HS2 helpdesk
High Speed Two (HS2) Ltd
Two Snowhill
Snow Hill Queensway
Birmingham
B4 6GA
The helpdesk team are unable to transfer calls internally to HS2 Ltd members of staff.
What the HS2 Construction Commissioner does
The HS2 Construction Commissioner provides a fair and balanced approach if a case cannot be resolved through the normal HS2 complaints process and in cases where a response to a complaint is unsatisfactory, or remains outstanding.
The Commissioner also acts as an arbitrator for the Small claims scheme in the event that a dispute cannot be resolved through the normal process.
Additionally, the HS2 Construction Commissioner provides advice to members of the public on how to complain.
The Commissioner reports on activities and makes recommendations to HS2 Ltd on how complaints may be minimised or reduced.
More about the HS2 Construction Commisioner鈥檚 role and how to make a complaint.
What the HS2 Construction Commissioner cannot do
The HS2 Construction Commissioner鈥檚 role does not cover:
- complaints that have not first been considered by the nominated undertaker鈥檚/HS2 Ltd鈥檚 helpdesk
- complaints relating to works that are not part of, or associated with, the HS2 project
- complaints relating to planning conditions and other matters that are subject to the approval of statutory authorities
- matters considered by Parliament in approving the project
- matters dealt with by the Office of Rail and Road, and operational rail matters dealt with by train operating companies and passenger watchdogs
- matters under investigation by the Health and Safety Executive
- complaints relating to property compensation issues
- claims for losses over 拢10,000
- complaints relating to settlement deeds (see Information paper C3: ground settlement and Information paper C10: small claims scheme for further details)
- the future operation of the HS2 railway or services
- matters relating to HS2 Safeguarding Directions
You may consider that the decision the Independent Construction Commissioner (ICC) makes on your claim (under the 鈥�HS2 small claims scheme鈥�) or construction complaint is wrong, or you may believe the ICC or HS2 Ltd acted unfairly in dealing with either your claim or complaint. In those circumstances, you could to refer your .
Construction Commissioner reports
Response to Construction Commissioner鈥檚 report
Related resources
The information papers here detail how the HS2 project will engage with people interested in Phase One (London to the West Midlands). In particular, Information paper G3 sets out information on the HS2 Independent Construction Commissioner.
Updates to this page
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Added HS2 Ltd response to Construction Commissioner鈥檚 31st report
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Added HS2 Construction Commissioner's report 31.
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Independent Construction Commissioner's report 29 added
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Response to the Independent Construction Commissioner's 28th report added
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HS2 Construction Commissioner report 28 added
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HS2 Ltd response to Construction Commissioner鈥檚 27th report added
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The 27th Construction Commissioner's report has been added.
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HS2 Ltd response to Construction Commissioner鈥檚 26th report has been added.
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Added HS2 Construction Commissioner report 26
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Added HS2 Ltd response to Construction Commissioner鈥檚 25th report
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Added HS2 Construction Commissioner report 25
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Added HS2 Ltd response to Construction Commissioner鈥檚 24th report
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Added HS2 Construction Commissioner report 24
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Added HS2 Ltd response to Construction Commissioner鈥檚 23rd report.
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Added HS2 Ltd response to Construction Commissioner鈥檚 20th, 21st and 22nd reports. Also added HS2 Construction Commissioner report 23.
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Added HS2 Construction Commissioner report 22
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Report 21 added.
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Added HS2 Ltd Construction Commissioner's 20th report
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Added HS2 Construction Commissioner report 18 and 19 and the HS2 Ltd response to Construction Commissioner鈥檚 18th and 19th reports.
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The Commissioner's 18th report has been added
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18th report added.
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Added HS2 Ltd response to Construction Commissioner's 16th report
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Added HS2 Construction Commissioner's report 17
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Report 16 added
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Added HS2 Ltd response to Construction Commissioner's 14th and 15th report and the Construction Commissioner 15th report.
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Added 14th report.
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Added HS2 Ltd response to Construction Commissioner's 12th report.
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Added ICC report 13.
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Added Construction Commissioners Reports 11 and 12 and response to Report 11
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Report 10 added
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Response to 9th report added
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Report 9 added
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Report 7 and 8 added
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Response to report 6 added
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Report 6 added
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Report 5 added
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Response to Commissioner's 4th report added.
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Report 4 added
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Collection updated to include HS2 response to 3rd Construction Commissioner's report
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HS2 response to Construction Commissioner's reports 1 and 2 added
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Commissioner's reports 1 and 2 added
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First published.