Ukraine
Getting help
The Foreign, Commonwealth & Development Office (FCDO) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel.
Emergency services in Ukraine
Ambulance: 103
Fire: 101
Police: 102
Contact your travel provider and insurer
Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do.
Refunds and changes to travel
For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first.
Find out more about changing or cancelling travel plans, including:
- where to get advice if you are in a dispute with a provider
- how to access previous versions of travel advice to support a claim
Support from FCDO
FCDO has guidance on staying safe and what to do if you need help or support abroad, including:
- finding English-speaking , and in Ukraine
- dealing with a death in Ukraine
- being arrested or imprisoned in Ukraine
- getting help if you鈥檙e a victim of crime
- what to do if you鈥檙e in hospital
- if you鈥檙e affected by a crisis, such as a terrorist attack
Contacting FCDO
Help abroad
厂别别听聽including in an emergency.
Or in an emergency you can call our 24-hour helpline and select the option for 鈥榗onsular services for British nationals鈥�:
- For a domestic call from Ukraine, call +380 (0)44 490 3660
- For an international call to the UK call +44 (0)20 7008 5000
The British Embassy in Kyiv is unable to provide in-person assistance.
Full consular services are available at British embassies in neighbouring countries.
Help in the UK聽聽
You can call鈥�FCDO鈥痠n London if you need urgent help because something has happened to a friend or relative abroad.鈥�
Telephone: 020 7008 5000 (24 hours)鈥�
Get travel advice updates鈥�
Sign up to鈥�get email notifications鈥痺hen this travel advice is updated.鈥�
Follow FCDO:鈥�