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The Foreign, Commonwealth & Development Office (FCDO) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel.

Emergency services in Guatemala

Fire and Ambulance: 122 or 123

Police: 110Ìý

PROATUR, Guatemala tourist assistance

PROATUR, Guatemala’s tourist assistance service, provides 24-hour emergency assistance and routine guidance to tourists (call centre staff speak English and Spanish):

• Telephone: +502 2290 2810 or 1500 if dialling from inside Guatemala
• Fax: +502 2421 2891

Contact your travel provider and insurer

Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do.

Refunds and changes to travel

For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first.

Find out more about changing or cancelling travel plans, including:

• where to get advice if you are in a dispute with a provider
• how to access previous versions of travel advice to support a claim

Support from FCDO

FCDO has guidance on staying safe and what to do if you need help or support abroad, including:

• finding English-speakingÌý, and in Guatemala
• dealing with aÌýdeath in Guatemala
• ²ú±ð¾±²Ô²µÌýarrested or imprisoned in Guatemala
• getting help if you’re aÌývictim of crime
• what to do if you’reÌýin hospital
• if you’re affected by a crisis, such as a terrorist attack

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Help abroad  �

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Help in the UK  �

You can call FCDO in London if you need urgent help because something has happened to a friend or relative abroad.  �

Telephone: 020 7008 5000 (24 hours)  �

Find out about call chargesÌý

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Risk information for British companies

TheÌýOverseas Business Risk serviceÌýoffers information and advice for British companies operating in Guatemala on how to manage political, economic, and business security-related risks.