Ecuador
Getting help
The Foreign, Commonwealth & Development Office (FCDO) cannot provide tailored advice for individual trips. Read this travel advice and carry out your own research before deciding whether to travel.听
Emergency services in Ecuador听听
Telephone: 911 (ambulance, fire, police)听
Tourism police听听
Quito has a tourism police unit with branches in the north, old town, airport and at bus terminals. There are also tourism police units in the cities of Guayaquil, Cuenca, Santa Elena and Galapagos provinces. Read more .
Reporting robbery and theft online听
You can to the Ecuador Attorney General鈥檚 Office (鈥楩iscal铆a General鈥�).听
Complaining about tourism services听
To complain about tourism services, email the Ministry of Tourism: [email protected].听
Contact your travel provider and insurer听
Contact your travel provider and your insurer if you are involved in a serious incident or emergency abroad. They will tell you if they can help and what you need to do.听
Refunds and changes to travel听
For refunds or changes to travel, contact your travel provider. You may also be able to make a claim through insurance. However, insurers usually require you to talk to your travel provider first.听
Find out more about changing or cancelling travel plans, including:听
- where to get advice if you are in a dispute with a provider听
- how to access previous versions of travel advice to support a claim听
Support from FCDO听
FCDO has guidance on staying safe and what to do if you need help or support abroad, including:听
- finding English-speaking , and in Ecuador听
- dealing with a death in Ecuador听听
- being arrested or imprisoned in Ecuador听听听
- getting help if you鈥檙e a victim of crime听听
- what to do if you鈥檙e in hospital听听
- if you鈥檙e affected by a crisis, such as a terrorist attack听
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Help abroad鈥��
厂别别鈥�痠ncluding in an emergency.鈥�
Help in the UK鈥��
You can call鈥�FCDO鈥痠n London if you need urgent help because something has happened to a friend or relative abroad.鈥��
Telephone: 020 7008 5000 (24 hours)鈥��
Get travel advice updates鈥��
Sign up to鈥�get email notifications鈥痺hen this travel advice is updated.鈥��
Follow FCDO:鈥�
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Risk information for British companies听听
The Overseas Business Risk service鈥痮ffers information and advice for British companies operating in Ecuador on how to manage political, economic, and business security-related risks.