Duty Deferment Scheme: enquiries
Email, call or write to HMRC for help with the Duty Deferment Scheme.
Email HMRC about duty deferment applications and accounts: [email protected]
Ask a question about:
- duty deferment applications to use in Great Britain (England, Scotland and Wales)
- amending or cancelling your existing deferment account, including your Guarantee waiver
Email HMRC with questions about duty deferment Direct Debits, standing authority or excise only applications: [email protected]
Email HMRC about Customs Comprehensive Guarantee deferments:
[email protected]
Ask a question about:
- Customs Comprehensive Guarantee deferment applications
- amending or cancelling your Customs Comprehensive Guarantee deferment account
Contact the VAT Online Services Helpdesk for help with Duty Deferment Electronic Statements online facilities, including:
- registering
- activation
- login
- ID or password queries
- de-enrolment
Phone
Call HMRC to get help with setting up Direct Debits for duty deferment, standing authorities or cancelling deferment accounts.
This help desk will not be able to help with new application queries or general Customs and International Trade queries.
Telephone: 03000 594 243
Opening times: Monday to Friday, 8:30am to 4:30pm. Closed bank holidays.
Post
Supporting documents for a Great Britain duty deferment account
Send supporting documents to this address.
HMRC 鈥� DDA Waiver Team
Erskine House
20 to 32 Chichester Street
Belfast
BT1 4GF
United Kingdom
Amending and cancelling excise only duty deferment accounts
Write to HMRC to cancel or amend your excise duty deferment account.
HMRC Deferment Office
8th Floor
14 Westfield Avenue
London
E20 1HZ
United Kingdom
Amending and cancelling your Customs Comprehensive Guarantee
Write to HMRC to cancel or amend your Customs Comprehensive Guarantee.
Customs Comprehensive Guarantee Team
Ralli Quays
3 Stanley Street
Manchester
M60 9LA
United Kingdom
If HMRC needs to contact you about anything confidential they鈥檒l reply by phone or post.
Related content
Apply to use Simplified Import VAT Accounting
How to use your duty deferment account