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Contact the Court Funds Office if you have an enquiry about:

• an account for a child鈥檚 court settlement
• an account for someone with a Court of Protection deputy
• a payment you鈥檝e made to the Court Funds Office
• finding and claiming money in an unclaimed court money account

You can also write to:

Make a complaint

Complain by email or post to the Court Funds Office if you鈥檙e unhappy about the service you鈥檝e received or how an account鈥檚 been dealt with.

What to include

Explain what happened and give the dates when it happened - also include:

• your full name and address
• the Court Funds Office account number, if you have one

How Court Funds Office will respond

The Court Funds Office will investigate your complaint.

You鈥檒l get a response in writing within 5 working days - this will explain one of the following:

• what went wrong and what the Court Funds Office has done to put it right
• the date you鈥檒l get a response if there鈥檚 been a delay in the investigation

Complain about the response

Write an email or letter addressed to the 鈥楬ead of Operations鈥� explaining why you鈥檙e not happy with the response to your complaint.

Send it to the address you sent your original complaint to.

You鈥檒l get a response in writing within 5 working days - this will tell you either:

• the outcome of the investigation
• the date you鈥檒l get a response if there鈥檚 been a delay in the investigation

If you鈥檙e still not happy with the response

Write an email or letter addressed to the 鈥楬ead of the Court Funds Office鈥� explaining why you鈥檙e not happy with the response to your complaint.

Send it to the address you sent your original complaint to.

You鈥檒l get a response in writing within 5 working days - this will tell you either:

• the outcome of the investigation
• the date you鈥檒l get a response if there鈥檚 been a delay in the investigation

You can contact your (MP) if you鈥檙e still unhappy with the response.

Your MP can ask the to look into your complaint.