Send mail with the British Forces Post Office (BFPO)

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1. Overview

You can use the British Forces Post Office (BFPO) to send a letter or parcel to:

  • serving armed forces personnel and their families
  • an employee of the Ministry of Defence (MOD), or another official organisation, who’s entitled to use BFPO

How to use the BFPO

You must:

  1. Check how to address BFPO mail.

  2. Check the list of what you cannot send.

  3. If you’re sending a parcel, fill out a customs declaration form.

If you do not do these things, your post could be lost, delayed, destroyed or returned to you.

Consider the best way to post your itemÌýbased on the value, cost, size and weight.

Allow plenty of time for your post to arrive. It can take several weeks.

Maximum weights

The most your parcel can weigh is usually:

  • 20kg if you post it at a Post Office
  • 30kg if you order something with a UK-based online retailer

Some destinations have a lower weight limit.

Get help with the BFPO

Contact BFPO if you need help or support.

BFPO enquiries
[email protected]

Telephone for general questions: 0345 769 7978

Telephone for civilian questions: 020 8589 3450
Telephone for military questions: 94676 3450

Monday to Thursday, 8am to 3:30pm
Friday, 8am to 2:30pm
Lines closed on bank holidays

Find out about call charges

2. Find a BFPO number

You can only use the enduring families free mail service to send things to some places.

Germany BFPO locations

Free mail service - no

Weight - up to 20kg at a Post Office, up to 30kg for online orders

Size at a Post Office - depends on the cost, size and weight

Size for online orders - length, depth and width must add up to less than 2 metres, a single side must not be more than 1 metre 5cm

Location BFPO number Postcode
Sennelager 16 BF1 0AB
²Ñö²Ô³¦³ó±ð²Ô²µ±ô²¹»å²ú²¹³¦³ó 19 BF1 0AE
Wulfen 44 BF1 0AR
Goch Wessel 46 BF1 0AT
Ramstein 109 BF1 0DL
Isolated detachments 105 BF1 0AX

Isolated detachments box numbers

Location Box number
ATC Oberstdorf 589
HQ DEO Army, Strasberg 2002
NATO School, Oberammergau 2003
Army EO, Oldenburg 2004
BEO, Berlin 2005
RAF EO, Jever 2007
NATO AB, Geilenkirchen 2008
RAF RRC, Bavaria 2009
NETMA/BCG/BSSO, Munich 2010
BLO, Koln 2011
RAF EO, Rostock Laage 2012
OCCAR/COBRA 2014
BLO, Pionierschule 2016
BLO, Leipzig 2017
RAF EO, Wurnstorf 2019
GE AF Staff College, Hamburg 2020
Naval OC 2021
RN EO, Flensberg 2022
AFRICOM, Stuttgart 2024
EUCOM, Stuttgart 2025
RAF LO, Diepholz 2026
RAF MEA, Manching 2028
UK Team IWSSC 2029
RN EO, Eckernförde 2030
BE Berlin (Defence Section) 2031
RN LO GNHQ 2033
1 GNC NSE, Munster 2034
JSEC, Ulm 2035
2 US Regt, Vilseck, Ulm 2037
USAREUR-AF CIG, Wiesbaden 2038
Fd Army - LNO - USAREUR, Clay Kaserne, Wiesbaden 2039
DE&S BLO, Koblenz 2040
UK SratCom Liaison Officer Cyber and Info, Bonn 2041

UK BFPO ±ô´Ç³¦²¹³Ù¾±´Ç²Ô²õÌý

Free mail service - no

Weight - up to 20kg at a Post Office, up to 30kg for online orders

Size at a Post Office - depends on the cost, size and weight

Size for online orders - length, depth and width must add up to less than 2 metres, a single side must not be more than 1 metre 5cm

Location BFPO number Postcode
Lisburn 801 BF1 1AA
Ballykinler 805 BF1 1AD
Holywood 806 BF1 1AE
Aldergrove 808 BF1 1AG
Northolt 900 BF1 1AJ

Rest of Europe BFPO ±ô´Ç³¦²¹³Ù¾±´Ç²Ô²õÌý

Free mail service - no

Weight - up to 20kg at a Post Office, up to 30kg for online orders

Size at a Post Office - depends on the cost, size and weight

Size for online orders - length, depth and width must add up to less than 2 metres, a single side must not be more than 1 metre 5cm

Location BFPO number Postcode Country
Lisbon 6 BF1 2AA Portugal
Naples 8 BF1 2AB Italy
Casteau 26 BF1 2AG Belgium
Brunssum 28 BF1 2AH Holland
Brussels 49 BF1 2AN Belgium
Stavanger 50 BF1 2AQ Norway
Gibraltar 52 BF1 2AR Gibraltar
Episkopi 53 BF1 2AS Cyprus
Madrid 56 BF1 2AX Spain
Akrotiri 57 BF1 2AT Cyprus
Dhekelia 58 BF1 2AU Cyprus
Ayios Nikolaos 59 BF1 2AW Cyprus
Milan 61 BF1 2AY Italy
Rome 65 BF1 2BA Italy
Poggio Renatico 68 BF1 2BE Italy

Online orders to Cyprus can use the Premium service - length, depth and width must add up to less than 3 metres and a single side must not be more than 1 metre 50cm.

Rest of the world BFPO ±ô´Ç³¦²¹³Ù¾±´Ç²Ô²õÌý

Free mail service - no

Weight - up to 20kg at a Post Office, up to 30kg for online orders

Size at a Post Office - depends on the cost, size and weight

Size for online orders - length, depth and width must add up to less than 2 metres, a single side must not be more than 1 metre 5cm

Location BFPO number Postcode Country
Washington and HMS Saker 2 BF1 3AA USA Ìý
Kathmandu 4 BF1 3AD Nepal Ìý
Headquarters of the Integrated Air Defence System (IADS) - Penang 5 BF1 3AE Malaysia Ìý
Nairobi 10 BF1 3AF Kenya Ìý
Seria 11 BF1 3AG Brunei Ìý
Belize City 12 BF1 3AH Belize Ìý
Suffield 14 BF1 3AJ Canada Ìý
Virginia 63 BF1 3AQ USA Ìý
Edwards Air Force Base - California 64 BF1 3AS USA Ìý
Creech Air Force Base, Nevada 66 BF1 3AU USA Ìý
Eglin Air Force Base, Florida 75 BF1 3BF USA Ìý
Pokhara 77 BF1 3BH Nepal Ìý
Grand Forks, North Dakota 82 BF1 3BQ USA Ìý
TUSC LANT (Dam Neck) VA 84 BF1 3BS USA Ìý
Sheppard Air Force Base 86 BF1 3BU USA Ìý
UKSU Izmir 599 BF1 5FZ Turkey Ìý
British Forces South Atlantic Islands (BFSAI) - Mount Pleasant Airport 655 BF1 6DU Falklands Ìý
AB-CR - BFSAI Falklands 657 BF1 6DX Falklands Ìý
Ascension Island 677 BF1 6EX Ascension Ìý
Two Boats Ascension Island 678 BF1 6EY Ascension Ìý
BATUK - Nanyuki 680 BF1 6FA Kenya Ìý
RAF Det Cape Verde 693 BF1 6GS Africa Ìý

RAF Det Cape Verde (BFPO 693) can use the Enduring families free mail service size.

Online orders to the Falklands and Ascension island can use the Premium service - length, depth and width must add up to less than 3 metres and a single side must not be more than 1 metre 50cm.

HM Ships

Weight - up to 11kg

Length - up to 1 metre 5cm

Size - the length, depth and width must add up to less than 2 metres

Contact BFPO to find out if you can use the enduring families free mail service.

Location BFPO number Postcode
HMS Agamemnon 201 BF1 4AB
HMS Agincourt 202 BF1 4AD
HMS Ajax 203 BF1 4AE
HMS Albion 204 BF1 4AF
HMS Ambush 205 BF1 4AG
HMS Anson 206 BF1 4AH
HMS Archer 208 BF1 4AL
HMS Argyll 210 BF1 4AP
HMS Artful 213 BF1 4AS
HMS Astute 214 BF1 4AT
HMS Audacious 216 BF1 4AW
HMS Bangor 222 BF1 4BD
HMS Belfast 225 BF1 4BG
HMS Birmingham 226 BF1 4BH
HMS Biter 229 BF1 4BN
HMS Blazer 231 BF1 4BQ
HMS Brocklesby 241 BF1 4DB
HMS Bulwark 243 BF1 4DE
HMS Cardiff 249 BF1 4DN
HMS Cattistock 251 BF1 4DQ
HMS Charger 252 BF1 4DR
HMS Chiddingfold 254 BF1 4DT
HMS Cutlass 255 BF1 4DU
HMS Dreadnought 262 BF1 4ED
HMS Dagger 266 BF1 4EH
HMS Defender 267 BF1 4EJ
HMS Dragon 268 BF1 4EL
HMS Duncan 269 BF1 4EN
HMS Daring 270 BF1 4EP
HMS Dasher 271 BF1 4EQ
HMS Dauntless 272 BF1 4ER
HMS Diamond 273 BF1 4ES
HMS Edinburgh 277 BF1 4EX
HMS Explorer 280 BF1 4FA
HMS Example 281 BF1 4FB
HMS Express 282 BF1 4FD
HMS Exploit 285 BF1 4FG
HMS Forth 286 BF1 4FH
HMS Glasgow 287 BF1 4FJ
HMS Gleaner 288 BF1 4FL
HMS Hull 298 BF1 4FY
HMS Hurworth 300 BF1 4GA
HMS Iron Duke 309 BF1 4GN
HMS Kent 318 BF1 4GY
HMS Lancaster 323 BF1 4HE
HMS Ledbury 324 BF1 4HF
HMS London 326 BF1 4HH
HMS Magpie 328 BF1 4HL
HMS Medway 332 BF1 4HR
HMS Mersey 334 BF1 4HT
HMS Middleton 335 BF1 4HU
HMS Newcastle 343 BF1 4JE
HMS Northumberland 345 BF1 4JG
HMS Portland 361 BF1 4LB
HMS Puncher 362 BF1 4LD
HMS Pursuer 363 BF1 4LE
HMS Prince of Wales 364 BF1 4LF
HMS Queen Elizabeth 365 BF1 4LG
HMS Protector 367 BF1 4LJ
HMS Ramsay 368 BF1 4LL
HMS Ranger 369 BF1 4LN
HMS Richmond 375 BF1 4LU
HMS Raider 377 BF1 4LX
HMS Scimitar 384 BF1 4NF
HMS Scott 381 BF1 4NB
HMS Sheffield 383 BF1 4NE
HMS Severn 382 BF1 4ND
HMS Smiter 387 BF1 4NJ
HMS Somerset 395 BF1 4NU
HMS Spey 397 BF1 4NX
HMS Sutherland 398 BF1 4NY
HMS St Albans 399 BF1 4NZ
HMS Tamar 400 BF1 4PA
HMS Triumph 406 BF1 4PH
HMS Trumpeter 407 BF1 4PJ
HMS Tracker 409 BF1 4PN
HMS Trent 411 BF1 4PQ
HMS Tyne 412 BF1 4PR
HMS Valiant 417 BF1 4PX
HMS Vanguard 418 BF1 4PY
HMS Victorious 419 BF1 4PZ
HMS Vigilant 420 BF1 4QA
HMS Vengeance 421 BF1 4QB
HMS Venturer 422 BF1 4QD
HMS Westminster 426 BF1 4QH
RFA Wave Ruler 431 BF1 4QQ
RFA Wave Knight 432 BF1 4QR
RFA Argus 433 BF1 4QS
RFA Cardigan Bay 436 BF1 4QW
RFA Fort Victoria 442 BF1 4RD
RFA Lyme Bay 447 BF1 4RJ
RFA Mounts Bay 448 BF1 4RL
RFA Proteus 450 BF1 4RP
RFA Stirling Castle 454 BF1 4RT
RFA Tideforce 455 BF1 4RU
RFA Tiderace 456 BF1 4RW
RFA Tidespring 457 BF1 4RX
RFA Tidesurge 458 BF1 4RY
MTXG MST2 460 BF1 4SA
MTXG MST1 464 BF1 4SF
MV Anvil Point 465 BF1 4SG
MV Eddystone 467 BF1 4SJ
MV Hurst Point 469 BF1 4SN
815 NAS 472 BF1 4SR
USMC OP FORTIS 480 BF1 4TA

Free mail service - no

Weight - up to 20kg at a Post Office, up to 30kg for online orders

Size at a Post Office - depends on the cost, size and weight

Size for online orders - length, depth and width must add up to less than 2 metres, a single side must not be more than 1 metre 5cm

Location BFPO number Postcode
Diego Garcia NP1002 485 BF1 4TG
Ottawa NP1010 487 BF1 4TJ
Singapore NP1022 489 BF1 4TN
Falklands NP2010 494 BF1 4TT
Den Helder NP1005 495 BF1 4TU

Operations

Free mail service - yes

Weight - up to 2kg

Length - up to 60cm

Size - the length, depth and width must not add up to more than 90cm

Location BFPO number Postcode
OP ELGIN 501 BF1 5AB Ìý
OP SHADER 550 BF1 5DP Ìý
OP SHADER 556 BF1 5DW Ìý
OP ELGIN (K) 561 BF1 5EB Ìý
OP CABRIT (E) 566 BF1 5EH Ìý
OP TOSCA 567 BF1 5EJ Ìý
OP PENSACOLA 571 BF1 5EQ Ìý
OP ALLIED SOLACE/VOCATE 576 BF1 5EW Ìý
OP AZOTIZE 583 BF1 5FE Ìý
OP CABRIT (P) 584 BF1 5FF Ìý
OP ORBITAL 590 BF1 5FP Ìý
OP MAZANNA 592 BF1 5FR Ìý
OP SHADER 598 BF1 5FY Ìý
OP TURUS 605 BF1 6AG Ìý
OP PERCIVAL 606 BF1 6AH Ìý
OP VOGUL 607 BF1 6AJ Ìý
OP MATCHMAKER 611 BF1 6AQ Ìý
OP BACKWELL/MODEST/PRAISER 617 BF1 6AX Ìý
OP UKSpN(A) 630 BF1 6BP Ìý
OP TANGHAM 631 BF1 6BQ Ìý
OP KIPION 632 BF1 6BR Ìý
OP CROSSWAYS 633 BF1 6BS Ìý
OP CROSSWAYS 634 BF1 6BT Ìý
OP CROSSWAYS 635 BF1 6BU Ìý
OP SHADER 636 BF1 6BW Ìý
Pj THARIYAT / OP SHADOWFOOT 638 BF1 6BY Ìý
OP KIPION 639 BF1 6BZ Ìý
BMM Kuwait City 642 BF1 6DD Ìý
BMATT - Jordan 644 BF1 6DF Ìý
OP TANGHAM 648 BF1 6DL Ìý
OP SHADER 649 BF1 6DN Ìý
OP VERITAS 651 BF1 6DQ Ìý
OP SHADER 660 BF1 6EA Ìý
OP DISASTER RELIEF (TCI) 662 BF1 6ED Ìý
OP DISASTER RELIEF (CYM) 663 BF1 6EE Ìý
OP BRANTA 664 BF1 6EF Ìý
OP CORDED 668 BF1 6EL Ìý
OP SHADER 673 BF1 6ES Ìý
OP SHADER 675 BF1 6EU Ìý
OP DETELINA 681 BF1 6FB Ìý
OP MAZANNA 682 BF1 6FD Ìý
OP PELEDA 683 BF1 6FE Ìý
OP SHADER 684 BF1 6FF Ìý
OP TRAMAL/TAILPIN 685 BF1 6FG Ìý
OP KINGPIN 687 BF1 6FJ Ìý
OP HALLEX 689 BF1 6FN Ìý
OP RECOMPOSE 690 BF1 6FP Ìý
OP TF PSYMA 720 BF1 7BA Ìý
OP INTERLINK LEN(S) 724 BF1 7BF Ìý
OP INTERLINK LEN(R) 727 BF1 7BJ Ìý
OP ARENGAÌý Ìý Ìý Ìý Ìý Ìý ÌýÌý 763 Ìý Ìý Ìý Ìý BF1 7EEÌý Ìý
OP ARENGA Ìý Ìý Ìý Ìý Ìý Ìý 765 Ìý Ìý Ìý Ìý BF1 7EGÌý Ìý
OP ARENGA Ìý Ìý Ìý Ìý Ìý Ìý Ìý 766 Ìý Ìý Ìý Ìý BF1 7EHÌý Ìý
OP KIPION 767 BF1 7EJ Ìý
LST Oman 769 BF1 7EN Ìý
OP CHAMBRAYÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý 771 Ìý Ìý Ìý Ìý BF1 7EQ Ìý
OP INTERLINK LEN(P) 773 BF1 5SS Ìý
OP SHADER 774 BF1 5ST Ìý
OP TIMBERN 775 BF1 5SU Ìý
OP IDDCC-G (NSE) 776 BF1 5SW Ìý
OP INTERCHANGE 778 BF1 7EY Ìý
OP KIPION 779 BF1 7EZ Ìý

Exercises

Free mail service - no

Weight - depends on where you are sending it to

Length - up to 1 metre 5cm

Size - the length, depth and width must add up to less than 2 metres

Location BFPO number Postcode Weight (up to)
Ex Steadfast Jupiter 503 BF1 5AE 20kg Ìý
Ex Steadfast Leda 506 BF1 5AH 20kg Ìý
Ex Clockwork 510 BF1 5AP 11kg Ìý
Ex Cetus/AQUILA 521 BF1 5BB 11kg Ìý
Ex Winter Warrior 527 BF1 5BJ 20kg Ìý
Ex NRF24Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý 530 Ìý Ìý Ìý Ìý BF1 5BPÌý 20kg Ìý Ìý Ìý Ìý Ìý Ìý
Ex LynotyperÌý Ìý Ìý Ìý Ìý Ìý Ìý 531 Ìý Ìý Ìý Ìý BF1 5BQÌý 11kg Ìý Ìý Ìý Ìý Ìý Ìý
Ex Iron Cyclone Ìý Ìý Ìý Ìý Ìý Ìý Ìý 536 Ìý Ìý Ìý Ìý BF1 5BWÌý 20kg Ìý Ìý Ìý Ìý Ìý Ìý
Ex Defender 537 BF1 5BX 20kg Ìý
Ex Prairie Thunder 670 BF1 6EP 20kg Ìý
Ex Askari Thunder 679 BF1 6EZ 20kg Ìý

3. How to address BFPO mail

You must:

  • use a printed address label or write the address clearly in capital letters
  • use the correct address format
  • use the BFPO number to address mail, not the location (town or country)
  • write a return address on the back of the mail clearly in block capital letters
  • include your full name and postcode in the return address
  • if you’re sending a parcel, fill out a customs declaration form and stick it to the outside of your post

If you’re posting mail from outside the UK, write ‘GB� after the BFPO number.

Do not write anything else on the packaging.

You cannot use pre-printed Royal Mail postage labels, for example Click and Drop, to send post to the UK from overseas.

Address format

SERVICE NUMBER, RANK or TITLE, and NAME
UNIT or REGIMENT or HM SHIP
OPERATION (if deployed)
BFPO number

For family members start with:

NAME OF DEPENDANT C/O SERVICE NUMBER, RANK and NAME

For non-service personnel start with:

STAFF NUMBER (if available) NAME

4. Customs declarations

You must complete a customs declaration if you’re sending a parcel. Write clearly and stick it to the outside of your post so it’s easy to read.

You must use either:

  • for contents worth up to £270
  • for contents worth more than £270

If you’re a business, you must add a commodity code (also known as Harmonised Systems Code) to the customs form. Check which code you need.

5. Cost, size and weight

The cost of using British Forces Post Office (BFPO) depends on the size and weight of the letter or parcel you’re sending.

You might be able to send mail for free using the enduring families free mail service.

If you’re posting your parcel at a post office, it must weigh less than 20kg.

BFPO cannot deliver post by a certain time or date.

Standard letter

Length: up to 240mm
Width: up to 165mm
Thickness: up to 5mm

Weight range Cost
Up to 100g £1.35

Large letter

Length: up to 353mm
Width: up to 250mm
Thickness: up to 25mm

Weight range Cost
Up to 100g £2.10
101g to 250g £2.90
251g to 750g £3.50

Small parcels

Length: up to 450mm
Width: up to 350mm
Thickness: up to 160mm

Weight range Cost
Up to 2kg £4.59

If you’re sending a parcel that’s a tube shape, double the diameter and add this to the length. The total cannot be more than 1,040mm. The biggest dimension cannot be more than 900mm.

Medium parcels

Length: up to 610mm
Width: up to 460mm
Thickness: up to 460mm

Weight range Cost
Up to 2kg £6.69
Up to 10kg £8.39
Up to 20kg £12.49

Worldwide parcels

You can send parcels to a BFPO address outside of the UK at a Post Office using Royal Mail.

Parcels can be up to 20kg.

Cost depends on the size of the parcel.

Maximum weight Cost
Up to 2kg (small) £4.59
Up to 2kg (medium) £6.69
Up to 10kg £8.39
Up to 20kg £12.49

You must make a customs declaration if you’re sending a parcel with BFPO.

You cannot use ParcelForce to send parcels with BFPO unless you have a business account with them. If you have an account, you can send parcels up to 30kg.

Insuring your post in case of loss or damage

You should always:

  • ask for proof of posting at the Post Office
  • keep proof of how much your item is worth

If your post is lost or damaged you may be able to claim standard compensation up to £20.

If your item is worth more than £20, you can pay for extra cover at the Post Office using:

  • - this allows you to claim compensation up to £50
  • - this allows you claim compensation up to £2500Ìý

You cannot take out Royal Mail Consequential Loss cover when you post something with BFPO.

6. Online shopping

Not all UK online retailers are able to send things to a BFPO address. Check with the retailer before you order anything.

Your online order must:

  • weigh less than 30kg
  • have a length, depth and width that adds up to less than 2 metres, a single side must not be more than 1 metre 5cm

If you are ordering online, allow plenty of time for your order to be delivered.

Do not use a BFPO address that starts with BF1 when you order online.

When the retailer posts your order

They should:

They can post your mail using Post Office, Royal Mail, Parcel Force or an approved courier company from the following list:

  • DHL Express
  • DPDÌý
  • DX Network ServicesÌý
  • FedEx UKÌý
  • Flight Logistics Group
  • Hermes Parcelnet
  • Secured Mail
  • TNT
  • Yodel

Some retailers have a special arrangement for posting mail with BFPO - this is called Commercial Receipts. They can email BFPO if they want to set this up.

BFPO Commercial Receipts enquiries
[email protected]

Sending orders to Cyprus or the Falkland Islands

If you are online shopping and your order will be delivered to Cyprus or the Falkland Islands, the retailer can use a premium service to post your order.

Your order must:

  • weigh less than 30kg
  • have a length, depth and width that adds up to less than 3 metres, a single side must not be more than 1 metre 50cm

Leave plenty of time for your order to be delivered.

7. What you cannot send

You cannot send some items in BFPO mail, including:

  • alcohol
  • arms and ammunition (includes toy guns if posting to a BFPO 5000 series address or an address in the United States, Canada or Australasia)
  • batteries
  • Christmas crackers
  • financial documents that you cannot replace if lost (not including bank statements or cards)
  • flammable liquids (except up to 150ml of perfume or aftershave to UK locations)
  • fragile items
  • indecent, obscene or offensive material
  • liquids classified as dangerous goods
  • over 1 litre of liquids per parcel
  • prescription medicines and drugs sent for scientific purposes
  • pressurised containers (including aerosols like deodorants and shaving foams or gels)
  • blades, sharp items and instruments (including razor blades, scissors, kitchen knives or utensils)

If you send these items, your whole parcel may be delayed or returned to you.

If you are not sure, .

8. Use the enduring families free mail service

You can send letters (also known as ‘blueys�) and parcels for free to service personnel who are on certain ships or operations through the enduring families free mail service. Check which operations and ships are eligible.

You can only use this service to send mail to people that you know.

How to use the service

Address your letter or parcel using the same address format as other BFPO mail.

You must include:

Post your letter at either a Post Box or Post Office.

Post your parcel at a Post Office.

Size and weight

Your letter or parcel must be at least 9cm by 14cm. The length, depth and width must not add up to more than 90cm. A single side must not be more than 60cm.

Your parcel must not weigh more than 2kg.

What you cannot send

You cannot send:

  • pressurised containers, such as aerosols, shaving foam or alcohol
  • items worth more than £20 or â‚�25

Check the full list of what you cannot send.

9. If your post is lost, damaged or delayed

You may be able to claim compensation if your post:

  • does not arrive within 30 working daysÌý
  • is damaged when it arrivesÌý

You must make your claim within 80 days of the date you posted the item.

How much you can claim

You can claim the money you paid for postage plus the value of any items lost.

You can claim up to:

You may be able to claim extra compensation if you paid for this at the time of posting.

If a company or retailer sent the item then you should check with them.

Who can claim

The person who sent the post should make the claim.

If you bought something online, the retailer who posted the item should make the claim.

How to make a claim

If you are in the UK, you can either:

  • collect a lost or damaged claim form from your local Post OfficeÌý
  • ask the BFPO service desk to send you a form by email

Fill in the form and send it to the BFPO service desk, along with any supporting documents.

BFPO service desk
[email protected]

HQ BFPO,
West End Road,
Ruislip HA4 6DQ

Telephone for general questions: 0345 769 7978
Telephone for civilian questions: 020 8589 3450
Telephone for military questions: 94676 3450
Monday to Thursday, 8am to 3:30pm, Friday, 8am to 2:30pm
Lines closed on bank holidays
Find out about call charges

What to include in your claim

You’ll need to provide:

  • the delivery name and address
  • the name and address of the sender
  • which postal service you used and any tracking numbers
  • when and where you posted the item
  • proof of postage
  • proof of purchase â€� to show how much the item that was lost or damaged was worth
  • if you’re claiming for damage, pictures of the damage and original packaging