Send mail with the British Forces Post Office (BFPO)
Printable version
1. Overview
You can use the British Forces Post Office (BFPO) to send a letter or parcel to:
- serving armed forces personnel and their families
- an employee of the Ministry of Defence (MOD), or another official organisation, who’s entitled to use BFPO
How to use the BFPO
You must:
-
Check the list of what you cannot send.
-
If you’re sending a parcel, fill out a customs declaration form.
If you do not do these things, your post could be lost, delayed, destroyed or returned to you.
Consider the best way to post your itemÌýbased on the value, cost, size and weight.
Allow plenty of time for your post to arrive. It can take several weeks.
Maximum weights
The most your parcel can weigh is usually:
- 20kg if you post it at a Post Office
- 30kg if you order something with a UK-based online retailer
Some destinations have a lower weight limit.
Get help with the BFPO
Contact BFPO if you need help or support.
BFPO enquiries
[email protected]
Telephone for general questions: 0345 769 7978
Telephone for civilian questions: 020 8589 3450
Telephone for military questions: 94676 3450
Monday to Thursday, 8am to 3:30pm
Friday, 8am to 2:30pm
Lines closed on bank holidays
Find out about call charges
2. Find a BFPO number
You can only use the enduring families free mail service to send things to some places.
Germany BFPO locations
Free mail service - no
Weight - up to 20kg at a Post Office, up to 30kg for online orders
Size at a Post Office - depends on the cost, size and weight
Size for online orders - length, depth and width must add up to less than 2 metres, a single side must not be more than 1 metre 5cm
Location | BFPO number | Postcode |
---|---|---|
Sennelager | 16 | BF1 0AB |
²Ñö²Ô³¦³ó±ð²Ô²µ±ô²¹»å²ú²¹³¦³ó | 19 | BF1 0AE |
Wulfen | 44 | BF1 0AR |
Goch Wessel | 46 | BF1 0AT |
Ramstein | 109 | BF1 0DL |
Isolated detachments | 105 | BF1 0AX |
Isolated detachments box numbers
Location | Box number |
---|---|
ATC Oberstdorf | 589 |
HQ DEO Army, Strasberg | 2002 |
NATO School, Oberammergau | 2003 |
Army EO, Oldenburg | 2004 |
BEO, Berlin | 2005 |
RAF EO, Jever | 2007 |
NATO AB, Geilenkirchen | 2008 |
RAF RRC, Bavaria | 2009 |
NETMA/BCG/BSSO, Munich | 2010 |
BLO, Koln | 2011 |
RAF EO, Rostock Laage | 2012 |
OCCAR/COBRA | 2014 |
BLO, Pionierschule | 2016 |
BLO, Leipzig | 2017 |
RAF EO, Wurnstorf | 2019 |
GE AF Staff College, Hamburg | 2020 |
Naval OC | 2021 |
RN EO, Flensberg | 2022 |
AFRICOM, Stuttgart | 2024 |
EUCOM, Stuttgart | 2025 |
RAF LO, Diepholz | 2026 |
RAF MEA, Manching | 2028 |
UK Team IWSSC | 2029 |
RN EO, Eckernförde | 2030 |
BE Berlin (Defence Section) | 2031 |
RN LO GNHQ | 2033 |
1 GNC NSE, Munster | 2034 |
JSEC, Ulm | 2035 |
2 US Regt, Vilseck, Ulm | 2037 |
USAREUR-AF CIG, Wiesbaden | 2038 |
Fd Army - LNO - USAREUR, Clay Kaserne, Wiesbaden | 2039 |
DE&S BLO, Koblenz | 2040 |
UK SratCom Liaison Officer Cyber and Info, Bonn | 2041 |
UK BFPO ±ô´Ç³¦²¹³Ù¾±´Ç²Ô²õÌý
Free mail service - no
Weight - up to 20kg at a Post Office, up to 30kg for online orders
Size at a Post Office - depends on the cost, size and weight
Size for online orders - length, depth and width must add up to less than 2 metres, a single side must not be more than 1 metre 5cm
Location | BFPO number | Postcode |
---|---|---|
Lisburn | 801 | BF1 1AA |
Ballykinler | 805 | BF1 1AD |
Holywood | 806 | BF1 1AE |
Aldergrove | 808 | BF1 1AG |
Northolt | 900 | BF1 1AJ |
Rest of Europe BFPO ±ô´Ç³¦²¹³Ù¾±´Ç²Ô²õÌý
Free mail service - no
Weight - up to 20kg at a Post Office, up to 30kg for online orders
Size at a Post Office - depends on the cost, size and weight
Size for online orders - length, depth and width must add up to less than 2 metres, a single side must not be more than 1 metre 5cm
Location | BFPO number | Postcode | Country |
---|---|---|---|
Lisbon | 6 | BF1 2AA | Portugal |
Naples | 8 | BF1 2AB | Italy |
Casteau | 26 | BF1 2AG | Belgium |
Brunssum | 28 | BF1 2AH | Holland |
Brussels | 49 | BF1 2AN | Belgium |
Stavanger | 50 | BF1 2AQ | Norway |
Gibraltar | 52 | BF1 2AR | Gibraltar |
Episkopi | 53 | BF1 2AS | Cyprus |
Madrid | 56 | BF1 2AX | Spain |
Akrotiri | 57 | BF1 2AT | Cyprus |
Dhekelia | 58 | BF1 2AU | Cyprus |
Ayios Nikolaos | 59 | BF1 2AW | Cyprus |
Milan | 61 | BF1 2AY | Italy |
Rome | 65 | BF1 2BA | Italy |
Poggio Renatico | 68 | BF1 2BE | Italy |
Online orders to Cyprus can use the Premium service - length, depth and width must add up to less than 3 metres and a single side must not be more than 1 metre 50cm.
Rest of the world BFPO ±ô´Ç³¦²¹³Ù¾±´Ç²Ô²õÌý
Free mail service - no
Weight - up to 20kg at a Post Office, up to 30kg for online orders
Size at a Post Office - depends on the cost, size and weight
Size for online orders - length, depth and width must add up to less than 2 metres, a single side must not be more than 1 metre 5cm
Location | BFPO number | Postcode | Country | |
---|---|---|---|---|
Washington and HMS Saker | 2 | BF1 3AA | USA | Ìý |
Kathmandu | 4 | BF1 3AD | Nepal | Ìý |
Headquarters of the Integrated Air Defence System (IADS) - Penang | 5 | BF1 3AE | Malaysia | Ìý |
Nairobi | 10 | BF1 3AF | Kenya | Ìý |
Seria | 11 | BF1 3AG | Brunei | Ìý |
Belize City | 12 | BF1 3AH | Belize | Ìý |
Suffield | 14 | BF1 3AJ | Canada | Ìý |
Virginia | 63 | BF1 3AQ | USA | Ìý |
Edwards Air Force Base - California | 64 | BF1 3AS | USA | Ìý |
Creech Air Force Base, Nevada | 66 | BF1 3AU | USA | Ìý |
Eglin Air Force Base, Florida | 75 | BF1 3BF | USA | Ìý |
Pokhara | 77 | BF1 3BH | Nepal | Ìý |
Grand Forks, North Dakota | 82 | BF1 3BQ | USA | Ìý |
TUSC LANT (Dam Neck) VA | 84 | BF1 3BS | USA | Ìý |
Sheppard Air Force Base | 86 | BF1 3BU | USA | Ìý |
UKSU Izmir | 599 | BF1 5FZ | Turkey | Ìý |
British Forces South Atlantic Islands (BFSAI) - Mount Pleasant Airport | 655 | BF1 6DU | Falklands | Ìý |
AB-CR - BFSAI Falklands | 657 | BF1 6DX | Falklands | Ìý |
Ascension Island | 677 | BF1 6EX | Ascension | Ìý |
Two Boats Ascension Island | 678 | BF1 6EY | Ascension | Ìý |
BATUK - Nanyuki | 680 | BF1 6FA | Kenya | Ìý |
RAF Det Cape Verde | 693 | BF1 6GS | Africa | Ìý |
RAF Det Cape Verde (BFPO 693) can use the Enduring families free mail service size.
Online orders to the Falklands and Ascension island can use the Premium service - length, depth and width must add up to less than 3 metres and a single side must not be more than 1 metre 50cm.
HM Ships
Weight - up to 11kg
Length - up to 1 metre 5cm
Size - the length, depth and width must add up to less than 2 metres
Contact BFPO to find out if you can use the enduring families free mail service.
Location | BFPO number | Postcode |
---|---|---|
HMS Agamemnon | 201 | BF1 4AB |
HMS Agincourt | 202 | BF1 4AD |
HMS Ajax | 203 | BF1 4AE |
HMS Albion | 204 | BF1 4AF |
HMS Ambush | 205 | BF1 4AG |
HMS Anson | 206 | BF1 4AH |
HMS Archer | 208 | BF1 4AL |
HMS Argyll | 210 | BF1 4AP |
HMS Artful | 213 | BF1 4AS |
HMS Astute | 214 | BF1 4AT |
HMS Audacious | 216 | BF1 4AW |
HMS Bangor | 222 | BF1 4BD |
HMS Belfast | 225 | BF1 4BG |
HMS Birmingham | 226 | BF1 4BH |
HMS Biter | 229 | BF1 4BN |
HMS Blazer | 231 | BF1 4BQ |
HMS Brocklesby | 241 | BF1 4DB |
HMS Bulwark | 243 | BF1 4DE |
HMS Cardiff | 249 | BF1 4DN |
HMS Cattistock | 251 | BF1 4DQ |
HMS Charger | 252 | BF1 4DR |
HMS Chiddingfold | 254 | BF1 4DT |
HMS Cutlass | 255 | BF1 4DU |
HMS Dreadnought | 262 | BF1 4ED |
HMS Dagger | 266 | BF1 4EH |
HMS Defender | 267 | BF1 4EJ |
HMS Dragon | 268 | BF1 4EL |
HMS Duncan | 269 | BF1 4EN |
HMS Daring | 270 | BF1 4EP |
HMS Dasher | 271 | BF1 4EQ |
HMS Dauntless | 272 | BF1 4ER |
HMS Diamond | 273 | BF1 4ES |
HMS Edinburgh | 277 | BF1 4EX |
HMS Explorer | 280 | BF1 4FA |
HMS Example | 281 | BF1 4FB |
HMS Express | 282 | BF1 4FD |
HMS Exploit | 285 | BF1 4FG |
HMS Forth | 286 | BF1 4FH |
HMS Glasgow | 287 | BF1 4FJ |
HMS Gleaner | 288 | BF1 4FL |
HMS Hull | 298 | BF1 4FY |
HMS Hurworth | 300 | BF1 4GA |
HMS Iron Duke | 309 | BF1 4GN |
HMS Kent | 318 | BF1 4GY |
HMS Lancaster | 323 | BF1 4HE |
HMS Ledbury | 324 | BF1 4HF |
HMS London | 326 | BF1 4HH |
HMS Magpie | 328 | BF1 4HL |
HMS Medway | 332 | BF1 4HR |
HMS Mersey | 334 | BF1 4HT |
HMS Middleton | 335 | BF1 4HU |
HMS Newcastle | 343 | BF1 4JE |
HMS Northumberland | 345 | BF1 4JG |
HMS Portland | 361 | BF1 4LB |
HMS Puncher | 362 | BF1 4LD |
HMS Pursuer | 363 | BF1 4LE |
HMS Prince of Wales | 364 | BF1 4LF |
HMS Queen Elizabeth | 365 | BF1 4LG |
HMS Protector | 367 | BF1 4LJ |
HMS Ramsay | 368 | BF1 4LL |
HMS Ranger | 369 | BF1 4LN |
HMS Richmond | 375 | BF1 4LU |
HMS Raider | 377 | BF1 4LX |
HMS Scimitar | 384 | BF1 4NF |
HMS Scott | 381 | BF1 4NB |
HMS Sheffield | 383 | BF1 4NE |
HMS Severn | 382 | BF1 4ND |
HMS Smiter | 387 | BF1 4NJ |
HMS Somerset | 395 | BF1 4NU |
HMS Spey | 397 | BF1 4NX |
HMS Sutherland | 398 | BF1 4NY |
HMS St Albans | 399 | BF1 4NZ |
HMS Tamar | 400 | BF1 4PA |
HMS Triumph | 406 | BF1 4PH |
HMS Trumpeter | 407 | BF1 4PJ |
HMS Tracker | 409 | BF1 4PN |
HMS Trent | 411 | BF1 4PQ |
HMS Tyne | 412 | BF1 4PR |
HMS Valiant | 417 | BF1 4PX |
HMS Vanguard | 418 | BF1 4PY |
HMS Victorious | 419 | BF1 4PZ |
HMS Vigilant | 420 | BF1 4QA |
HMS Vengeance | 421 | BF1 4QB |
HMS Venturer | 422 | BF1 4QD |
HMS Westminster | 426 | BF1 4QH |
RFA Wave Ruler | 431 | BF1 4QQ |
RFA Wave Knight | 432 | BF1 4QR |
RFA Argus | 433 | BF1 4QS |
RFA Cardigan Bay | 436 | BF1 4QW |
RFA Fort Victoria | 442 | BF1 4RD |
RFA Lyme Bay | 447 | BF1 4RJ |
RFA Mounts Bay | 448 | BF1 4RL |
RFA Proteus | 450 | BF1 4RP |
RFA Stirling Castle | 454 | BF1 4RT |
RFA Tideforce | 455 | BF1 4RU |
RFA Tiderace | 456 | BF1 4RW |
RFA Tidespring | 457 | BF1 4RX |
RFA Tidesurge | 458 | BF1 4RY |
MTXG MST2 | 460 | BF1 4SA |
MTXG MST1 | 464 | BF1 4SF |
MV Anvil Point | 465 | BF1 4SG |
MV Eddystone | 467 | BF1 4SJ |
MV Hurst Point | 469 | BF1 4SN |
815 NAS | 472 | BF1 4SR |
USMC OP FORTIS | 480 | BF1 4TA |
Naval parties
Free mail service - no
Weight - up to 20kg at a Post Office, up to 30kg for online orders
Size at a Post Office - depends on the cost, size and weight
Size for online orders - length, depth and width must add up to less than 2 metres, a single side must not be more than 1 metre 5cm
Location | BFPO number | Postcode |
---|---|---|
Diego Garcia NP1002 | 485 | BF1 4TG |
Ottawa NP1010 | 487 | BF1 4TJ |
Singapore NP1022 | 489 | BF1 4TN |
Falklands NP2010 | 494 | BF1 4TT |
Den Helder NP1005 | 495 | BF1 4TU |
Operations
Free mail service - yes
Weight - up to 2kg
Length - up to 60cm
Size - the length, depth and width must not add up to more than 90cm
Location | BFPO number | Postcode | |
---|---|---|---|
OP ELGIN | 501 | BF1 5AB | Ìý |
OP SHADER | 550 | BF1 5DP | Ìý |
OP SHADER | 556 | BF1 5DW | Ìý |
OP ELGIN (K) | 561 | BF1 5EB | Ìý |
OP CABRIT (E) | 566 | BF1 5EH | Ìý |
OP TOSCA | 567 | BF1 5EJ | Ìý |
OP PENSACOLA | 571 | BF1 5EQ | Ìý |
OP ALLIED SOLACE/VOCATE | 576 | BF1 5EW | Ìý |
OP AZOTIZE | 583 | BF1 5FE | Ìý |
OP CABRIT (P) | 584 | BF1 5FF | Ìý |
OP ORBITAL | 590 | BF1 5FP | Ìý |
OP MAZANNA | 592 | BF1 5FR | Ìý |
OP SHADER | 598 | BF1 5FY | Ìý |
OP TURUS | 605 | BF1 6AG | Ìý |
OP PERCIVAL | 606 | BF1 6AH | Ìý |
OP VOGUL | 607 | BF1 6AJ | Ìý |
OP MATCHMAKER | 611 | BF1 6AQ | Ìý |
OP BACKWELL/MODEST/PRAISER | 617 | BF1 6AX | Ìý |
OP UKSpN(A) | 630 | BF1 6BP | Ìý |
OP TANGHAM | 631 | BF1 6BQ | Ìý |
OP KIPION | 632 | BF1 6BR | Ìý |
OP CROSSWAYS | 633 | BF1 6BS | Ìý |
OP CROSSWAYS | 634 | BF1 6BT | Ìý |
OP CROSSWAYS | 635 | BF1 6BU | Ìý |
OP SHADER | 636 | BF1 6BW | Ìý |
Pj THARIYAT / OP SHADOWFOOT | 638 | BF1 6BY | Ìý |
OP KIPION | 639 | BF1 6BZ | Ìý |
BMM Kuwait City | 642 | BF1 6DD | Ìý |
BMATT - Jordan | 644 | BF1 6DF | Ìý |
OP TANGHAM | 648 | BF1 6DL | Ìý |
OP SHADER | 649 | BF1 6DN | Ìý |
OP VERITAS | 651 | BF1 6DQ | Ìý |
OP SHADER | 660 | BF1 6EA | Ìý |
OP DISASTER RELIEF (TCI) | 662 | BF1 6ED | Ìý |
OP DISASTER RELIEF (CYM) | 663 | BF1 6EE | Ìý |
OP BRANTA | 664 | BF1 6EF | Ìý |
OP CORDED | 668 | BF1 6EL | Ìý |
OP SHADER | 673 | BF1 6ES | Ìý |
OP SHADER | 675 | BF1 6EU | Ìý |
OP DETELINA | 681 | BF1 6FB | Ìý |
OP MAZANNA | 682 | BF1 6FD | Ìý |
OP PELEDA | 683 | BF1 6FE | Ìý |
OP SHADER | 684 | BF1 6FF | Ìý |
OP TRAMAL/TAILPIN | 685 | BF1 6FG | Ìý |
OP KINGPIN | 687 | BF1 6FJ | Ìý |
OP HALLEX | 689 | BF1 6FN | Ìý |
OP RECOMPOSE | 690 | BF1 6FP | Ìý |
OP TF PSYMA | 720 | BF1 7BA | Ìý |
OP INTERLINK LEN(S) | 724 | BF1 7BF | Ìý |
OP INTERLINK LEN(R) | 727 | BF1 7BJ | Ìý |
OP ARENGAÌý Ìý Ìý Ìý Ìý Ìý ÌýÌý | 763 Ìý Ìý Ìý Ìý | BF1 7EEÌý | Ìý |
OP ARENGA Ìý Ìý Ìý Ìý Ìý Ìý | 765 Ìý Ìý Ìý Ìý | BF1 7EGÌý | Ìý |
OP ARENGA Ìý Ìý Ìý Ìý Ìý Ìý Ìý | 766 Ìý Ìý Ìý Ìý | BF1 7EHÌý | Ìý |
OP KIPION | 767 | BF1 7EJ | Ìý |
LST Oman | 769 | BF1 7EN | Ìý |
OP CHAMBRAYÌý Ìý Ìý Ìý Ìý Ìý Ìý Ìý | 771 Ìý Ìý Ìý Ìý | BF1 7EQ | Ìý |
OP INTERLINK LEN(P) | 773 | BF1 5SS | Ìý |
OP SHADER | 774 | BF1 5ST | Ìý |
OP TIMBERN | 775 | BF1 5SU | Ìý |
OP IDDCC-G (NSE) | 776 | BF1 5SW | Ìý |
OP INTERCHANGE | 778 | BF1 7EY | Ìý |
OP KIPION | 779 | BF1 7EZ | Ìý |
Exercises
Free mail service - no
Weight - depends on where you are sending it to
Length - up to 1 metre 5cm
Size - the length, depth and width must add up to less than 2 metres
Location | BFPO number | Postcode | Weight (up to) | |
---|---|---|---|---|
Ex Steadfast Jupiter | 503 | BF1 5AE | 20kg | Ìý |
Ex Steadfast Leda | 506 | BF1 5AH | 20kg | Ìý |
Ex Clockwork | 510 | BF1 5AP | 11kg | Ìý |
Ex Cetus/AQUILA | 521 | BF1 5BB | 11kg | Ìý |
Ex Winter Warrior | 527 | BF1 5BJ | 20kg | Ìý |
Ex NRF24Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý Ìý | 530 Ìý Ìý Ìý Ìý | BF1 5BPÌý | 20kg Ìý Ìý Ìý Ìý Ìý | Ìý |
Ex LynotyperÌý Ìý Ìý Ìý Ìý Ìý Ìý | 531 Ìý Ìý Ìý Ìý | BF1 5BQÌý | 11kg Ìý Ìý Ìý Ìý Ìý | Ìý |
Ex Iron Cyclone Ìý Ìý Ìý Ìý Ìý Ìý Ìý | 536 Ìý Ìý Ìý Ìý | BF1 5BWÌý | 20kg Ìý Ìý Ìý Ìý Ìý | Ìý |
Ex Defender | 537 | BF1 5BX | 20kg | Ìý |
Ex Prairie Thunder | 670 | BF1 6EP | 20kg | Ìý |
Ex Askari Thunder | 679 | BF1 6EZ | 20kg | Ìý |
3. How to address BFPO mail
You must:
- use a printed address label or write the address clearly in capital letters
- use the correct address format
- use the BFPO number to address mail, not the location (town or country)
- write a return address on the back of the mail clearly in block capital letters
- include your full name and postcode in the return address
- if you’re sending a parcel, fill out a customs declaration form and stick it to the outside of your post
If you’re posting mail from outside the UK, write ‘GB� after the BFPO number.
Do not write anything else on the packaging.
You cannot use pre-printed Royal Mail postage labels, for example Click and Drop, to send post to the UK from overseas.
Address format
SERVICE NUMBER, RANK or TITLE, and NAME
UNIT or REGIMENT or HM SHIP
OPERATION (if deployed)
BFPO number
For family members start with:
NAME OF DEPENDANT C/O SERVICE NUMBER, RANK and NAME
For non-service personnel start with:
STAFF NUMBER (if available) NAME
4. Customs declarations
You must complete a customs declaration if you’re sending a parcel. Write clearly and stick it to the outside of your post so it’s easy to read.
You must use either:
- for contents worth up to £270
- for contents worth more than £270
If you’re a business, you must add a commodity code (also known as Harmonised Systems Code) to the customs form. Check which code you need.
5. Cost, size and weight
The cost of using British Forces Post Office (BFPO) depends on the size and weight of the letter or parcel you’re sending.
You might be able to send mail for free using the enduring families free mail service.
If you’re posting your parcel at a post office, it must weigh less than 20kg.
BFPO cannot deliver post by a certain time or date.
Standard letter
Length: up to 240mm
Width: up to 165mm
Thickness: up to 5mm
Weight range | Cost |
---|---|
Up to 100g | £1.35 |
Large letter
Length: up to 353mm
Width: up to 250mm
Thickness: up to 25mm
Weight range | Cost |
---|---|
Up to 100g | £2.10 |
101g to 250g | £2.90 |
251g to 750g | £3.50 |
Small parcels
Length: up to 450mm
Width: up to 350mm
Thickness: up to 160mm
Weight range | Cost |
---|---|
Up to 2kg | £4.59 |
If you’re sending a parcel that’s a tube shape, double the diameter and add this to the length. The total cannot be more than 1,040mm. The biggest dimension cannot be more than 900mm.
Medium parcels
Length: up to 610mm
Width: up to 460mm
Thickness: up to 460mm
Weight range | Cost |
---|---|
Up to 2kg | £6.69 |
Up to 10kg | £8.39 |
Up to 20kg | £12.49 |
Worldwide parcels
You can send parcels to a BFPO address outside of the UK at a Post Office using Royal Mail.
Parcels can be up to 20kg.
Cost depends on the size of the parcel.
Maximum weight | Cost |
---|---|
Up to 2kg (small) | £4.59 |
Up to 2kg (medium) | £6.69 |
Up to 10kg | £8.39 |
Up to 20kg | £12.49 |
You must make a customs declaration if you’re sending a parcel with BFPO.
You cannot use ParcelForce to send parcels with BFPO unless you have a business account with them. If you have an account, you can send parcels up to 30kg.
Insuring your post in case of loss or damage
You should always:
- ask for proof of posting at the Post Office
- keep proof of how much your item is worth
If your post is lost or damaged you may be able to claim standard compensation up to £20.
If your item is worth more than £20, you can pay for extra cover at the Post Office using:
- - this allows you to claim compensation up to £50
- - this allows you claim compensation up to £2500Ìý
You cannot take out Royal Mail Consequential Loss cover when you post something with BFPO.
6. Online shopping
Not all UK online retailers are able to send things to a BFPO address. Check with the retailer before you order anything.
Your online order must:
- weigh less than 30kg
- have a length, depth and width that adds up to less than 2 metres, a single side must not be more than 1 metre 5cm
If you are ordering online, allow plenty of time for your order to be delivered.
Do not use a BFPO address that starts with BF1 when you order online.
When the retailer posts your order
They should:
- check how to address BFPO mail
- attach a customs declaration or commercial invoice to the outside of the parcelÌý
- include commodity codes on the customs form - they can check which code to use
- insure any goods they send in case of loss or damageÌý
- charge you UK postage rates, not international delivery prices
They can post your mail using Post Office, Royal Mail, Parcel Force or an approved courier company from the following list:
- DHL Express
- DPDÌý
- DX Network ServicesÌý
- FedEx UKÌý
- Flight Logistics Group
- Hermes Parcelnet
- Secured Mail
- TNT
- Yodel
Some retailers have a special arrangement for posting mail with BFPO - this is called Commercial Receipts. They can email BFPO if they want to set this up.
BFPO Commercial Receipts enquiries
[email protected]
Sending orders to Cyprus or the Falkland Islands
If you are online shopping and your order will be delivered to Cyprus or the Falkland Islands, the retailer can use a premium service to post your order.
Your order must:
- weigh less than 30kg
- have a length, depth and width that adds up to less than 3 metres, a single side must not be more than 1 metre 50cm
Leave plenty of time for your order to be delivered.
7. What you cannot send
You cannot send some items in BFPO mail, including:
- alcohol
- arms and ammunition (includes toy guns if posting to a BFPO 5000 series address or an address in the United States, Canada or Australasia)
- batteries
- Christmas crackers
- financial documents that you cannot replace if lost (not including bank statements or cards)
- flammable liquids (except up to 150ml of perfume or aftershave to UK locations)
- fragile items
- indecent, obscene or offensive material
- liquids classified as dangerous goods
- over 1 litre of liquids per parcel
- prescription medicines and drugs sent for scientific purposes
- pressurised containers (including aerosols like deodorants and shaving foams or gels)
- blades, sharp items and instruments (including razor blades, scissors, kitchen knives or utensils)
If you send these items, your whole parcel may be delayed or returned to you.
If you are not sure, .
8. Use the enduring families free mail service
You can send letters (also known as ‘blueys�) and parcels for free to service personnel who are on certain ships or operations through the enduring families free mail service. Check which operations and ships are eligible.
You can only use this service to send mail to people that you know.
How to use the service
Address your letter or parcel using the same address format as other BFPO mail.
You must include:
- a return address
- a customs declaration form with a tick in the box marked ‘gift�
Post your letter at either a Post Box or Post Office.
Post your parcel at a Post Office.
Size and weight
Your letter or parcel must be at least 9cm by 14cm. The length, depth and width must not add up to more than 90cm. A single side must not be more than 60cm.
Your parcel must not weigh more than 2kg.
What you cannot send
You cannot send:
- pressurised containers, such as aerosols, shaving foam or alcohol
- items worth more than £20 or �25
Check the full list of what you cannot send.
9. If your post is lost, damaged or delayed
You may be able to claim compensation if your post:
- does not arrive within 30 working daysÌý
- is damaged when it arrivesÌý
You must make your claim within 80 days of the date you posted the item.
How much you can claim
You can claim the money you paid for postage plus the value of any items lost.
You can claim up to:
- £20 for items posted at a Post Office - includes the enduring families free mail service
- £100 for items posted with Parcel Force
You may be able to claim extra compensation if you paid for this at the time of posting.
If a company or retailer sent the item then you should check with them.
Who can claim
The person who sent the post should make the claim.
If you bought something online, the retailer who posted the item should make the claim.
How to make a claim
If you are in the UK, you can either:
- collect a lost or damaged claim form from your local Post OfficeÌý
- ask the BFPO service desk to send you a form by email
Fill in the form and send it to the BFPO service desk, along with any supporting documents.
BFPO service desk
[email protected]
HQ BFPO,
West End Road,
Ruislip HA4 6DQ
Telephone for general questions: 0345 769 7978
Telephone for civilian questions: 020 8589 3450
Telephone for military questions: 94676 3450
Monday to Thursday, 8am to 3:30pm, Friday, 8am to 2:30pm
Lines closed on bank holidays
Find out about call charges
What to include in your claim
You’ll need to provide:
- the delivery name and address
- the name and address of the sender
- which postal service you used and any tracking numbers
- when and where you posted the item
- proof of postage
- proof of purchase � to show how much the item that was lost or damaged was worth
- if you’re claiming for damage, pictures of the damage and original packaging