Asylum helplines
Get help by phone if you鈥檙e an asylum applicant or refugee and you need advice about the asylum process or adapting to life in the UK.
Who can use the helplines
You can use the helplines if:
- you鈥檙e an asylum seeker and you鈥檝e just arrived in the UK
- you鈥檝e just received the decision on your asylum application
- you鈥檝e been successful in your asylum application and are building a new life in the UK
What the helplines are for
The asylum helplines can help with:
- housing problems
- questions about financial support
- dealing with agencies, such as social services
- finding English language classes
- questions about asylum support
- getting legal representation
- finding schools
- building a life in the UK if you鈥檙e given permission to stay here
- returning home
They may also be able to help if you鈥檙e:
- threatened or harmed by someone because of your race
- threatened or harmed by a member of your family
- the victim of a crime
- a witness to a crime
Charities run the helplines. They do not make decisions on asylum applications.
Who to contact
Call Migrant Help UK if you鈥檙e an adult asylum seeker or the dependant of an adult asylum seeker.
Migrant Help UK
Telephone: 0808 801 0503
Monday to Friday, 8am to 8pm
(24-hour service for emergencies)
Calls to this number are free.
Contact the Refugee Council if you鈥檙e a child in England on your own and applying for asylum.
Refugee Council
Telephone: 0808 175 3499
WhatsApp: 07888 866615 (messaging only)
Monday to Friday, 8:30am to 5:30pm
It鈥檚 free to contact these numbers.
If you鈥檙e a child in Scotland or Wales, you can contact:
- the if you鈥檙e in Scotland
- the if you鈥檙e in Wales